Pollen

Start with one bounded task that matches Pollen's core capability: AI customer-success agents that monitor account signals across communications, support, product usage, and CRM data to detect churn or expansion risks and recommend actions. Connect or upload only the information required for that task, and define what a successful result should look like before relying on the AI output.

Run a representative example and compare the result with the original source or the normal human workflow. Verify factual claims and source grounding, inspect generated content for mistakes, and note where the system needs additional context or explicit constraints.

If the product can send messages, change records, call tools, make recommendations with business consequences, or perform other actions, begin with least-privilege access and human approval. Review logs and escalation behavior before expanding automation.

Once the workflow performs reliably across several cases, save reusable prompts, templates, rules, knowledge sources, or integrations where supported. Re-test after significant model or product updates because behavior, limits, and capabilities can change.