PolyAI Voice Assistant

Start on the official PolyAI Voice Assistant product or documentation page with one bounded workflow matching its core purpose: enterprise conversational voice assistants for customer-service calls and complex contact-center interactions. Use representative calls, documents, datasets, or business actions so the test reflects real production conditions rather than a simple demo.

Configure the minimum credentials, data sources, and permissions required. Keep secrets in environment variables or a secret manager when APIs are involved. For voice agents, define escalation and fallback behavior. For localization, provide terminology and style context. For data tools, use governed datasets. For automation, make write actions explicit and reversible where possible.

Run multiple cases including ambiguous and failure scenarios. Inspect latency, factual correctness, structured outputs, tool calls, retry behavior, and logs. Verify translated or analytical outputs against source material, and keep human approval around financial, customer-facing, destructive, or otherwise consequential actions until the workflow is well understood.

Before scaling, review privacy, retention, observability, rate limits, concurrency, integration reliability, and expected cost. The catalog currently classifies pricing as contact, but current plan limits and billing terms should be confirmed directly with the provider.